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Billing Terms

Last Updated: 1st of February 2026

These Billing Terms govern all payments for services provided by FlatOut Fulfillment, LLC ("FlatOut", "we", "us", or "our") to our clients ("Owner", "you", or "your") under our Service Level Agreement and any related contracts ("Agreement"). They form part of the Agreement and apply to all invoices for warehousing, fulfillment, storage, labor, pick and pack, kitting, freight, and other services at our facilities in Lindon and Spanish Fork, Utah.

By engaging our services or making payments, you agree to these Billing Terms. We may update these terms with notice as outlined in the Agreement.

1. Invoicing

We invoice on a weekly or monthly basis (as agreed in your Agreement) for services rendered in the prior period. Invoices detail charges based on your selected pricing plan (referenced in Exhibit A or Pricing Guide), actual volumes/transactions, and any adjustments for changes in scope, CPI increases (Mountain-Plains region), or other factors per the Agreement.Invoices are sent via email or your client portal. You are responsible for providing accurate contact/billing information and notifying us of changes.

2. Payment Terms and Due Dates

Payment is due according to the following schedules:
 

  • 30 Days Net from invoice date for:

    • Storage invoices (including standard storage, aging inventory fees at 90/120/365+ days, etc.)

    • Labor, pick and pack, and related service invoices, including but not limited to:

      • Barcode design/application/print services

      • Custom creative labor, API work (hourly)

      • Driver/box truck, outbound pallet prep (BOL/label/paperwork/slapper/hourly)

      • Account manager (dedicated/shared, hourly/weekly/monthly tiers)

      • Portal access, store connection, out-of-store fees (hourly/weekly/monthly)

      • Order fees (ecommerce, rush, same-day, international, cancelled, returns processing/inspect/restock/dispose, etc.)

      • Pick fees (item/SKU, large/carton, weight tiers, touch/insert/piece)

      • Receiving fees (containers 20/40 ft, hourly/per case/per item/per pallet, with/without PO)

      • Pallet-related (prep, wrap, Amazon-specific, damaged/oversized/quarantine, outbound location)

      • Any other miscellaneous charges or kitting services
         

  • 7 Days Net from invoice date for:

    • Small parcel freight charges with our carriers, including:

      • UPS (2024-LW, SurePost, Ground Residential, Ground-Commercial, 2nd Day Air, Next Day Air Save, Next Day, 3 Day Air Select, Accessorials)

      • USPS

      • OnTrac Ground

      • Uni-Uni

      • APC (Priority/Expedited International DDU/DDP)

    • Any LTL freight charges
       

Payments must be made in USD via the method specified on the invoice. We prefer ACH, wire above a credit card as we need to charge a 3% convenience fee. You authorize us (or our processors) to charge your provided payment method for due amounts.

3. Late Payments and Penalties

Payments not received by the due date are overdue. Overdue amounts incur a 10% late penalty (applied to the overdue balance). We reserve the right to suspend services (including withholding release of goods under our warehouseman's lien) until all outstanding amounts are paid in full, per the Agreement.

We may charge interest on overdue amounts to the extent permitted by Utah law. Disputes must be raised in writing within 7 calendar days of invoice receipt; undisputed portions remain due.

4. Pricing and Adjustments

All fees are as set forth in your Agreement, Pricing Guide (Exhibit A), or communicated pricing. Fees may be reviewed/adjusted annually, on the Agreement anniversary, for volume variances from forecasts, CPI changes (with 75 days' notice), or scope changes. We provide notice of increases where required.Taxes (sales, use, etc.) are your responsibility unless we collect/remit them per law. You indemnify us for any unpaid taxes related to your goods/services.

5. Disputes and Claims

Review invoices promptly. Notify our accounts team in writing (email sufficient) of any questions/discrepancies within 7 days of receipt. We commit to investigating and resolving in good faith. Billing disputes do not relieve you of paying undisputed amounts on time.

Claims for over/undercharges must be filed within 2 months of the invoice date, per the Agreement.

6. Refunds and Credits

We do not provide refunds except as expressly stated in the Agreement (e.g., for our errors in order accuracy or damages due to gross negligence). Credits may apply for verified discrepancies after review. No refunds for prepaid or used services unless required by law.

7. Suspension and Termination Impact

Non-payment may lead to service suspension or termination per the Agreement (e.g., immediate release of goods only upon full payment of outstanding fees). Upon termination, all due amounts accelerate.

8. Governing Law

These Billing Terms are governed by Utah law, without regard to conflict of laws principles. Disputes follow the Agreement's mediation/arbitration provisions in Utah.

Contact us at accounting@flatoutfulfillment.com or give us a call on 801-997-5545 for billing questions. We appreciate your prompt payment to support continued high-quality service.

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