top of page

​

RECEIVING GUIDELINES

​

FlatOut Fulfillment Receiving Guidelines


The following guide advises you how to ship your products to FlatOut Fulfillment correctly. Following these guidelines will help you avoid delays, additional charges, and discrepancies.
 
All receiving must adhere to the following guidelines:


Each box, pallet, or container must have an "ASN" (Advanced Shipping Notice) created before being shipped to our warehouse. This includes either the Purchase Order being captured in our ShipHero Warehouse management Software, an emailed list of expected products and a packing list at the time of arrival, added to the first carton or pallet of the shipment.


Each carton in the shipment must be clearly labeled with the following information:

​

 

  1. Your Company Name

  2. The PO number Captured in ShipHero/Packiyo

  3. The SKU & Quantity of units contained within the carton.

  4. Each SKU must be separate in its packing. No mixed SKU cartons. (Ex. Different sizes of the same product must be in individual boxes, unless otherwise discussed beforehand)

  5. If utilizing inner cartons, they too must be clearly labeled with the SKU and quantity on the outside.

  6. Pallets must be 40x48 and no larger than 57 inches tall.

  7. All units must be barcoded. (including Inserts & Custom Packaging)

  8. When sending full shipping containers worth of product, each container requires a separate ASN and appointment, even if all are arriving on the same day and time from one supplier.

​

If these guidelines are not followed, you will incur Receiving Special Projects charges for your receiving. This includes an hourly labor charge and a receiving pallet or carton charge. Instead of only the pallet or carton receiving fee.                      

Scheduling Receiving:


Any receiving that meets the below criteria must be scheduled two business days in advance:


1.       30 cartons or more (non-palletized)
2.       1 Pallet or more of Mixed SKU or single SKU
3.       Any floor-loaded containers


 Scheduling includes the following:


Add to receiving@flatoutfulfillment; crystal@flatoutfulfillment.com Calendar for Dock Scheduling, please include all ASN and PO numbers on the calendar booking.


Email our transportation teams email address with the specific Packing List or PO number, please contact the Transportation Team at receiving@flatoutfulfillment; crystal@flatoutfulfillment.com  

   
-or-


Scheduling is based on availability on a first-come-first-served basis. We strongly encourage you to schedule your receiving as far in advance as possible.

​

 Dock Hours:
1. FlatOut Fulfillment in Lindon, UT with the following address:
    FlatOut Fulfillment - Lindon (Contact: Carolina/David)
    2585 W 400 N
    Suite 300, Dock 9 or 11
    Lindon, Ut 84042 
    Hours: 08:30 to 15:30 Mountain Standard Time

2. FlatOut Fulfillment Spanish Fork, UT with the following address:

    FlatOut Fulfillment - Lindon (Contact: Crystal/Julia)
    4000 East, Highway 6
    Dock 49 to 60
    Spanish Fork, UT 84660
    Hours: 08:30 to 15:30 Mountain Standard Time


Good Faith Receiving:
1.       Our receiving process is referred to as good faith receiving. This means that our modus operandi assumes that the quantity of SKUs listed on each carton is identical to the quantity present in the shipment. If the supplier short-shipped SKUs, it may not be clear until months later.

bottom of page